Refund policy

RETURN & EXCHANGE POLICY


At Dos Muses, we want you to feel confident and beautiful in every piece you purchase. Please review our exchange policy before making a purchase.


No Refunds


All sales are final. We do not offer refunds.


Size & Product Exchanges


We gladly accept size exchanges or product exchanges within 15 days of the purchase date, provided that:


  • The item is unworn and unused.
  • The item is in perfect, original condition.
  • All original tags are attached.
  • The item has not been washed, altered, damaged, stained, or exposed to perfume, makeup, deodorant, or other scents.


Exchange Process


To request an exchange, please contact us within 15 days of your purchase and provide your order number and the item you would like to exchange.


Once your exchange request is approved, we will provide you with the return shipping instructions.


The customer is responsible for the shipping cost to return the original item to Dos Muses.


Once we receive and inspect the item, and confirm that it meets our exchange requirements, we will process the exchange.


Dos Muses will cover the standard shipping cost for sending the replacement item back to the customer.


Please note that we are not responsible for items lost or damaged during the return shipment. We strongly recommend using a trackable shipping service and keeping your tracking information until the exchange is completed.


Different Price


If the replacement item is more expensive, the customer is responsible for paying the price difference before the new item is shipped.


If the replacement item is less expensive, the remaining balance will not be refunded or issued as store credit.


Availability


Exchanges are subject to inventory availability.


If the requested size or replacement item is unavailable, we will work with you to find another eligible option.


Sale & Final Sale Items


Sale, discounted, promotional, and final-sale items are not eligible for exchanges unless otherwise stated at the time of purchase.


Damaged or Incorrect Items


If you receive an item that is damaged or you receive the wrong item, please contact us within 48 hours of delivery with your order number and clear photos of the item.


We will review the issue and provide the appropriate solution.


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Each of our pieces is carefully selected to offer quality, style, and a timeless experience. We truly appreciate your understanding and support of Dos Muses. 🤍